Very rarely something may go wrong and the Hut may have failed to receive your order. If this is the case you will receive an email letting you know this has occurred.
Please be aware that if you paid by card and receive an “order could not be processed” email, no payment has been taken on your card. There may be a temporary transaction for that amount on your account, but it will automatically be removed shortly. If you still see the transaction after 72 hours, please contact usdirectly and we will help to resolve the issue.