Support Centre

Is the Estimated Delivery Time (ETA) the same as the Delivery time?

No, the Estimated Delivery Time (ETA) detailed in the order confirmation email is an estimate of how long it will take for your order to be delivered. This estimate is based on a number of factors such as order volumes, driver availability, staffing levels, etc., all of which are subject to change.

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If you are contacting in relation to an order that's out for delivery today, please contact The Hut where you have placed your order. If you placed your order online, the contact information for your Hut will be found on your order confirmation email.

If you have placed an order with one of our partners such as JustEat, Uber Eats or Deliveroo, then please contact them directly regarding your order.




If you haven't already done so, then please check out our list of FAQ's above where you should hopefully be able to find the answer to your query.

However, if you need to contact the team, then please feel free to get in touch by chattting with us using the widget at the bottom of the page or via our web-form which can be accessed via the Email Us button below.
If you can provide a receipt or proof of purchase when contacting the team, please do so as this will help us resolve your query in a quicker timeframe.



Currently our response time is up-to 48 hours but rest assured one of our friendly customer care team will be in touch with you soon.

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