In order to process your payment, we must first make your card provider aware that we intend to charge your account which results in your card provider “reserving” the funds for us to collect.

Once this payment has been approved by your card provider we will pass your order to the Hut you purchased from and confirm your order. At this point you will also receive an email confirming your order. We will then request the funds your card provider has reserved for us.

If we are unable to confirm your order for some reason (e.g. loss of connection), we will proactively request your card provider removes the funds we have “reserved” on your card. However on some occasions this reversal may be unsuccessful.

In this case, your bank will automatically release your funds. This normally takes up to 5 days but please contact your bank to confirm their policy. If this has happened to you and the funds have not been released from your card, please contact customer services.