Support Centre

Where is my order ?

If your order has not arrived and you haven't received any update, please contact your Hut directly. Your Hut’s phone number can be found on your confirmation email. 

Should you require any further help, you can also contact our Customer Care Team here -

https://customercare.pizzahut.co.uk/hc/en-gb

Or Alternatively we have our Live Chat available from 2pm - 8pm. Please also have your order details at the ready

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Contact Us

If you are contacting in relation to an order that's out for delivery today, please contact The Hut where you have placed your order. If you placed your order online, the contact information for your Hut will be found on your order confirmation email.

If you have placed an order with one of our partners such as JustEat, Uber Eats or Deliveroo, then please contact them directly regarding your order.


If you haven't already done so, then please check out our list of FAQ's above where you should hopefully be able to find the answer to your query.

However, if you need to contact the team, then please feel free to get in touch by chattting with us using the widget at the bottom of the page or via our web-form which can be accessed via the Email Us button below.
If you can provide a receipt or proof of purchase when contacting the team, please do so as this will help us resolve your query in a quicker timeframe.



Please note that our current reply time is a little longer than usual and it may take us up-to 5 working days to reply to your query.

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